FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to countries within the EU as standard. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

For your bike fit session, please bring your bike, cycling kit, cycling shoes, and any spare parts you have for your bike. If you’re getting fitted on a triathlon or TT bike, it’s helpful to also bring your helmet.

The duration varies depending on the complexity of the fit, but it typically takes 2.5 to 3 hours.

Your comprehensive bike fit report will be emailed to you within 14 days during busy periods.

Absolutely! Starting with a proper bike fit helps establish good habits and ensures a safe, comfortable riding position from the beginning of your cycling journey.